Help Center

Welcome to the Help Center. Here you'll find answers, guides, and support for using the Secure File Sharing Platform effectively.

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Explore our comprehensive help sections

File Management

Master your files with powerful management tools

How to upload files securely
Downloading files and folders
Sharing files with individuals or groups
Setting file expiration dates
Revoking file access permissions
Recovering deleted files
Organizing files with folders

Security & Privacy

Keep your data safe with enterprise-grade security

How your data is secured (AES-256 encryption)
Setting up Two-Factor Authentication (2FA)
Creating your secure account
Understanding file access permissions
Best practices for secure file sharing
Reporting security incidents

Account & Access

Manage your account and user permissions effortlessly

Creating your secure account
Updating profile information
Account deactivation process
Managing user roles and permissions
Resetting your password
Enabling Two-Factor Authentication (2FA)

Troubleshooting

Quick solutions to common issues and problems

Can't upload files? Check file size limits
Network connectivity issues
Browser compatibility problems
Why is my file download slow?
Resolving 'Access denied' errors

Policies & Legal

Understand our terms, policies, and compliance

Terms of Service
POPIA compliance information
Data retention and deletion policy
Privacy Policy

Frequently Asked Questions

Quick answers to common questions

Browse our comprehensive list of frequently asked questions for quick answers to the most common issues and concerns.

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