Frequently Asked Questions
Total FAQs
10
Avg. Response
2 hours
Success Rate
98.5%
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Find quick answers to common questions
What is the Secure File Sharing Platform?
It’s a web-based system designed to allow users to securely share files with individuals or groups using end-to-end encryption, access control, and audit logging to ensure privacy and accountability.
How is my data protected?
Your files are encrypted both in transit and at rest using modern encryption standards. We use secure authentication mechanisms, generate access tokens for file sharing, and restrict file access based on permissions.
Who can access the files I upload?
Only users you explicitly share the files with can access them. You can choose to share with individuals or pre-defined groups, and set permissions like view-only or download access.
Can I revoke access after sharing a file?
Yes. You can revoke access to shared files at any time. The platform immediately enforces access changes across all users.
Does the platform support group sharing?
Yes. You can share files with user groups. These groups are managed through our group management feature, allowing bulk permissions and easier sharing for teams or organizations.
Is my file history tracked?
Yes. We maintain an activity log for each file, including uploads, downloads, shares, and access revocations. This ensures full traceability.
What happens if I accidentally delete a file?
Files deleted from the platform are moved to a recycle bin for a limited period, during which you can recover them. Permanent deletion is only performed after the retention window expires.
Do I need an account to access a shared file?
That depends on the sharing method. For private or group shares, a verified account is required. For public shares, links can be accessed without login if allowed by the file owner.
Is the platform free to use?
We offer a free tier with basic functionality suitable for individual use. Advanced features such as group management, audit trails, and extended storage are available in premium plans.
How do I report a security issue?
You can report any security concerns through our "Contact Us" form or email the security team directly. We take all reports seriously and respond within 24 hours.
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